Customer Service Agent(remote)

A technology startup is looking for a Customer Support Agent to address customer inquiries, resolve issues, and ensure a positive experience throughout clients' interaction with our services.
Key Responsibilities:

-Serve as the first point of contact for customers via multiple channels (phone, email, chat, social media).

-Respond to customer questions regarding services, pricing, account management, and technical issues.



-Assist customers with placing and managing orders, and tracking shipments.

-Proactively identify and troubleshoot customer issues, working to resolve them efficiently and effectively.

-Escalate complex or unresolved issues to the appropriate internal teams (e.g., logistics, tech) and follow up to ensure resolution.

-Document all customer interactions and resolutions accurately in the CRM system.

-Gather customer feedback and share insights with relevant teams to help improve services and the platfor...