Customer Service Agent

**JOB SUMMARY**

Proctors Collaborative is the Capital Region’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic development initiatives throughout the region. We are changing expectations about how the arts serve a community.

Proctors Collaborative seeks a full-time, benefits-eligible Box Office Customer Service Agent (CSA) to serve in a professional, front-line position. Our CSA team is an essential part of our patrons’ experience with Proctors, Capital Repertory Theatre, and Universal Preservation Hall. A CSA is expected to provide patrons with accurate event/facility information and assist with the selection and purchase of tickets. This is done with a high quality of individualized customer service via face-to-face, telephone, mail, and e-mail.

**ESSENTIAL DUTIES & RESPONSIBILITIES**

+ Take incoming calls and assist patrons with purchasing tickets, nav...