Vacancy Description
Customer Service Agent
Location: Remote (South Africa)
Working Hours: Monday to Friday, 07:30 – 17:30 (UK Time)
About the Role
We are seeking a professional and customer-focused Customer Service Agent to join our
team. This role involves handling a high volume of inbound customer calls, creating and
managing support tickets, and ensuring customer enquiries are routed efficiently to the
appropriate person or department.
The ideal candidate will have an excellent telephone manner, strong written communication
skills, and the ability to remain calm and professional in a fast-paced environment. Flexibility,
initiative, and a positive attitude are essential.
Key Responsibilities
● Handle a high volume of inbound customer calls (typically 50–60 calls per day, with
peak volumes on Mondays and Fridays).
● Create and manage support tickets using Zendesk or a similar ticketing system.
● Accurately assign tickets to the appro...
Location: Remote (South Africa)
Working Hours: Monday to Friday, 07:30 – 17:30 (UK Time)
About the Role
We are seeking a professional and customer-focused Customer Service Agent to join our
team. This role involves handling a high volume of inbound customer calls, creating and
managing support tickets, and ensuring customer enquiries are routed efficiently to the
appropriate person or department.
The ideal candidate will have an excellent telephone manner, strong written communication
skills, and the ability to remain calm and professional in a fast-paced environment. Flexibility,
initiative, and a positive attitude are essential.
Key Responsibilities
● Handle a high volume of inbound customer calls (typically 50–60 calls per day, with
peak volumes on Mondays and Fridays).
● Create and manage support tickets using Zendesk or a similar ticketing system.
● Accurately assign tickets to the appro...
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