Customer Service Agent - Portuguese, English & Spanish Electric Vehicles Project | Hybrid - Madrid

Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector.
Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.
If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid. Provide technical customer support via phone and email.
Handle Level 1–2 technical incidents and service-related queries.
Register and follow up customer cases using CRM and ticketing systems.
Deliver high-quality customer experience in Portuguese, English, and Spanish.
Escalate complex cases following internal procedures and quality standards.
Support customers in a professional and solution-oriented way as a teleoperador/a specialist.
Permanent contract from day one.
• Full-time schedule (39h/week).<...