Vacancy Description
How you'll help us Keep Climbing (overview & key responsibilities)
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.
**Summary of Responsibilities:**
• Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
• Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
• Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
• Displays a positive image of Delta.
• Keeps customers informed while ensuring high‑quality service delivery.
• Efficiently coor...
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.
**Summary of Responsibilities:**
• Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
• Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
• Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
• Displays a positive image of Delta.
• Keeps customers informed while ensuring high‑quality service delivery.
• Efficiently coor...
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