Customer Service Agent (Mandarin Speaker) - Fresh Graduate

Ecolab is seeking an Order Management Representative to support customers across multiple divisions. The work is to support our customers and field associates in relation to order management, including but not limited to order entry, backorder management, complaint resolution, and sending documents on request. We also expect the person to contribute to continuous improvement of our customer experience and processes.

Main Responsibilities

• Responds to both internal and external customers while maintaining good customer relations.
• Process entry of sales order into the ERP system adhering to high quality standards.
• Ensure customer issues relating to ordering get resolved in time, including but not limited to delivery or pricing discrepancies & backorder situations.
• Work with all internal stakeholders to resolve problems related to the order processing cycle and ensure all customer notes are maintained.
• Perform general c...