Customer Service Agent

Responsibilities

• Assist customers with inquiries and issues via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and update account information.
• Collaborate with team members to improve service quality.
• Participate in training programs to enhance skills.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of customer service experience preferred.
• Skills and Competencies: Proficient in English language, strong customer service abilities, and excellent interpersonal skills.
• Working Conditions: Fast-paced office environment, may involve extended periods on the phone.
• Qualities and Traits: Patient, empathetic, detail-oriented, and capable of...