Vacancy Description
Description
Customer Service Agent
YOU WILL NOT BE EMPLOYED BY INSTANT IMPACT, THIS ROLE IS BEING ADVERTISED ON BEHALF OF A CUSTOMER
Role Purpose
As a Customer Service Agent, you will be the first point of contact for our customers, ensuring queries and issues are quickly understood, triaged and directed to the right teams. You will play a key role in improving responsiveness by coordinating case activity, keeping customers informed, and helping drive timely resolution.
Key Responsibilities
Key Responsibilities
- Act as the first point of contact for inbound customer queries via phone and email
- Accurately capture, create and assign customer cases to the appropriate teams
- Triage incoming queries to ensure they are routed quickly and correctly for resolution, closing non-actionable matters at fi...
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