Customer Service Agent

RESPONSIBILITIES:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Follow communication procedures, guidelines and policies.


• Maintaining a positive, empathetic and professional attitude toward customers at all times.


• Ensure that administrative duties are accurate and timely.


• Solve complex problems through teamwork and creativity.


• Identify and assess customers needs to achieve satisfaction.


• Build sustainable relationships of trust through open and interactive communication.


• Go the extra mile to engage customers.


• Upholding & living the Outworx values every day...