Customer Service Agent

Pertemps are recruiting for multiple Customer Service Agents to join a leading Health Services Provider. The Customer Service Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Service Agent:

Provide frontline support via telephone, email, and live chat
Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods
Book appointments and coordinate plans in line with operational requi...