Customer Service Advisor - UAE National

Position Summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary Duties and Responsibilities

• Financial: Adhere to the allocated budget for the administrative function of the office
• Customer: Greet visitors, arrange relevant passes and ensure all callers and visitors are dealt with promptly, courteously and accurately; make sure visitors are comfortable and met by their host on time, assisted with parking if relevant.
• Internal Process: Floorhost - Managing floor operations such as cleaning FM meeting rooms, hourly floor checks; filling CAFM form/App for any facilities/maintenance issues; checking meeting room bookings day before for full day wrong floor etc.; liaising with staff directly or advising Central Floorhost; dealing with daily i...