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Customer Service Advisor - R&B Trainee

NEC

Hartlepool, England, United Kingdom Full-time June 05, 2026
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Vacancy Description

Job Description

Hartlepool Office Based Only

Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
 

Main Responsibilities

  • To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
  • Meet the standards or deadlines required whilst performing all duties with Minimum support
  • Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
  • Coaching and mentoring junior staff/Colleagues
  • Shares best practice with colleagues and lead update sessions to wider team
  • Keeps own knowledge up to date through use of p...

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    Vacancy Details

    Location Hartlepool, England
    Country United Kingdom
    Type Full-time
    Category Information and Record Clerks
    Posted June 05, 2026

    About NEC

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    NEC

    Hartlepool, United Kingdom

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