Customer Service Advisor

Customer Service Advisor

Main area : Customer Service
Grade : £26,900 - £32,000 per annum depending on experience
Contract : Permanent
Hours : Full time - 37.5 hours per week
Job ref : VIS8368

Job overview

Customer service in this role involves supporting healthcare professionals, hospitals and GP surgeries by providing up‑to‑date information that directly impacts patient care. The position offers a balanced mix of telephone and written communication, fostering a supportive and collaborative environment.

Main duties

• Serve as the first point of contact for a wide range of enquiries, delivering a responsive, professional, and solutions‑focused service.
• Handle telephone and written enquiries from healthcare professionals, NHS Trust teams, GP surgeries and external customers, assessing priority and resolving queries or directing them to the appropriate service area.
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