Customer Service Advisor

Job Overview

Customer Service Advisor – Leicester office (Hastings Direct).

Key Responsibilities

• Serve as the first point of contact for customers across all communication channels.
• Handle inbound calls and assist customers with product and policy inquiries, adjustments and additions.
• Assess customer needs to determine the most appropriate communication channel.
• Support customers throughout their journey, ensuring a high‑quality service experience.
• Expand in digital communication channels as business needs arise.

Working Hours & Shift Pattern

37.5 hours per week, including 3‑4 weekends every eight weeks. Weekend shifts are compensated with time off during the week.

Training & Development

12‑week face‑to‑face training programme. The first eight weeks focus on core learning, followed by continued in‑office support until week twelve to build confidence and embed skills. Upon succ...