Customer Service Advisor

Sales Support & Customer Service Advisor
Job Description:
Location: King’s Lynn + Client Sites
Hours of Work: Monday–Friday, 07:00–16:30
The company supports British agricultural and equestrian businesses with the products they need, when they need them — delivered with simple, honest, on-time service.
As the company’s Customer Service Advisor (Order Processing), you’ll be the calm, capable person customers trust when they place an order, need an update, or something goes wrong.
You’ll handle enquiries and orders by phone and email, keep records accurate, and own issues end-to-end — coordinating with colleagues to protect delivery performance and customer confidence.
With average order values around £5,000, details matter: the right product, quantities, address, paperwork, and expectations set early. This role suits someone who thrives in a busy environment: responsive, organised, friendly, and confident asking the right questions.
You’ll live the brand prom...