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Customer Service Advisor

Manpower

Inverness, Scotland, United Kingdom Full Time June 28, 2026
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Vacancy Description

CustomerService Advisor

Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: 35 hours per week, 5 days over Monday-Sunday, between 7am-6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

  • Respond to customer requests via telephone, email, and web chat
  • Log all requests using the appropriate call logging software
  • Resolve issues or provide advice and guidance where possible over the phone
  • Assign calls to the relevant support teams when needed
  • Action Back Office requests when required
  • Advise customers and support teams on known problems/workarounds
  • Keep customers updated on the progress...

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    Vacancy Details

    Location Inverness, Scotland
    Country United Kingdom
    Type Full Time
    Category Information and Record Clerks
    Posted June 28, 2026

    About Manpower

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    Manpower

    Inverness, United Kingdom

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