Customer Service Advisor - Edinburgh (Hybrid)

Customer Care Specialist

Edinburgh | Hybrid Working | Full Time | August Start | £27,042 + Bonus + Excellent Benefits

Do you take pride in delivering outstanding customer service and seeing things through to the very end?

We're looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media.

What you'll do:

✅ Support customers across multiple communication channels.

✅ Take ownership of enquiries from first contact to resolution

✅ Build trust through clear, professional communication

✅ Investigate customer queries and deliver the right outcome

✅ Work collaboratively in a fast-paced environment where every interaction matters

We're looking for someone who:

✔ Has excellent written and verbal communication skills

✔ Has a genuine passion for helping people

✔ Takes ownership and acco...