Customer Service Advisor (7345)

What will you do on a normal day?

• Providing a remarkable customer service that drives customers to return to Cromwell time and time again through superior communication skills.
• Resolving customer issues promptly and accurately in a manner that promotes customer loyalty, liaising between the customer, branch network, sales communities and suppliers via communication channels as necessary.
• Ensuring pricing quotations are consistent, competitive and profitable, ensuring adherence to sales and pricing policies, including discount levels processed within agreed SLAs.
• Upselling Cromwell products and getting involved with product promotions with our customers.
• Progressing quotes with customers on a regular basis and in line with company guidelines to determine if we have been successful with our quote and recording the outcome in line with correct procedures and systems.
• Dealing with customer enquiries effectively for exa...