Customer Service Administrator

Job Overview

Customer Service Administrator

Location: Middlesbrough | Contract: Permanent | Hours: Full time

Salary: Min £25,500 - Max £33,900 | Reference number: JR | Closing Date: 02 July 2026

Responsibilities

• Providing administrative support for training programmes, prioritising incoming work to meet internal and external customer requirements and working to deadlines.
• Dealing with customer enquiries via email or telephone regarding training courses, examinations and other general enquiries.
• Utilising Achiever, TWI’s corporate database to process training & exam bookings and exam results.
• Issue customers with up-to-date joining instructions and provide any other information as required.
• Scheduling of examinations within our electronic exam system Surpass.
• Ensure up-to-date knowledge of requirements of certification schemes and authorities.
• Responsibility for keeping comprehensive...