Customer Service Administrator

Position Summary: As part of a fast-paced Inside Sales Department, the Inside Sales Administrator will serve as key contact point for distributors and area sales managers, responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world‑class level customer service to all internal and external customers.

Responsibilities

• Deal with incoming telephone and email enquiries from customers promptly, efficiently and effectively.
• Answer information or queries on stock availability, existing orders, new enquiries, and accurately input customer orders into QAD, providing pricing and quotations.
• Use the company’s Customer Concerns Software to process customer concerns—including delivery, pricing, and invoicing—putting the customer front and centre.
• Use QAD system and generated reports to proactively maintain a...