Customer Service Administrator

Job Title: Customer Service Administrator

Location: Crawley/Gatwick - Parking onsite.

Working Pattern:

On-site, Monday to Friday, 8:30am - 4:30pmKey Responsibilities

Process quotations, orders, and sales accurately and efficiently.
Resolve customer issues by identifying causes and providing clear solutions.
Assist customers by answering enquiries and sharing relevant product or service information.
Maintain accurate customer records by updating account information within internal systems.
Work effectively in a fast-paced office environment while managing multiple tasks and priorities.
Maintain organised records of key information relating to customer accounts and prospects.
Collaborate closely with internal teams to ensure a smooth and positive customer experience.
Manage a portfolio of customer accounts and accurately report progress through a CRM system.
Work alongside internal operational and product teams to deliver a seamless ser...