Customer Service Administrator

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

The Customer Service Administrator role is the critical first point of contact for all customer queries to ensure the highest standards of service are consistently met in all customer interactions.

This is a full time, office-based role.

What you will do

• Be the first point of contact for B2B customers
• Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
• Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
• Accurately enter and maintain data in the CRM system
• Understand and confidently discuss prod...