Customer Service Administrator & Call Handler

Position: Customer Service Administrator & Call Handler
Contract Type: Temporary, full time (40 hours per week)

Shifts: Monday-Friday, 8am-5pm
Salary: £12.71-£13 per hour + Holiday Pay + Additional Benefits
Location: Brentwood, Essex (must have own car due to location)

Adecco Romford & London East are seeking a proactive and customer-focused Customer Service Administrator & Call Handler to join our growing team.

Key Responsibilities

Manage inbound and outbound customer calls in a professional and friendly manner
Contact customers to arrange and confirm appointments and provide updates on scheduled works
Act as the main point of contact for customer queries, ensuring timely resolution within agreed service levels
Handle customer complaints and escalations with empathy, professionalism, and a focus on positive outcomes
Coordinate with planning, operational, and field-based teams to resolve issues and support service delivery...