Customer Retention Specialist

Job Introduction

We are seeking a Retention Specialist to join our Toyota dealership in Lincoln.

Your working hours will be 8:30am to 5:30pm, Monday to Friday.

We offer an excellent basic salary with OTE up to £40,000 plus benefits.

We are looking for a highly organised professional with up-to-date knowledge of financial products and campaigns.

Role And Responsibilities

• Actively generate renewals leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases.
• Engage with customers through our live chat platform to manage incoming enquiries.
• Conduct daily prospecting, run campaigns within designated systems, and update KPIs and efficiencies consistently.
• Contribute to increasing the Dealership’s retention rates and achieving set targets.
• Liaise directly with our client database, maintaining a high standard of professional...