Customer Retention Coordinator at Groupe Dynamite

Elevate customer relationships at Groupe Dynamite Inc. as a Customer Retention Coordinator. Focus on driving engagement through effective CRM strategies including email and SMS campaigns.
This vital role within the Customer Retention team in Montréal targets maximizing customer lifetime value while adapting to the omni-channel retail experience. You will be responsible for managing the CRM Calendar, developing marketing briefs, and executing campaigns in a fast-paced environment. Your analytical approach will be key in innovating customer retention strategies at the GARAGE brand.
Key Responsibilities:
• Oversee monthly cadence of CRM communications
• Collaborate on campaign briefs with internal teams
• Define audience segments for targeted outreach
• Manage campaign setup in the Braze platform
• Conduct rigorous testing to guarantee user satisfaction
Requirements:
• Bachelor’s degree in Digital Marketing or similar
• 1 to 2 years of related experience in E...