Customer Retention Associate

Job Overview

Join CureMD as a Customer Retention Associate and play a key role in strengthening long‑term client relationships by managing customer retention initiatives from initial risk identification through resolution. You will work closely with customers who are considering discontinuing CureMD services, understand their concerns, coordinate cross‑functional efforts, and recommend solutions that improve customer satisfaction and protect recurring revenue.

Job Responsibilities

• Ability to handle difficult customer conversations with professionalism, empathy, patience, and emotional resilience.
• Own reactive termination requests and proactive low‑health retention projects from intake through closure.
• Engage with customers to understand their concerns, identify root causes, and develop effective retention strategies.
• Create and maintain retention projects, ensuring accurate documentation of customer interactions, pro...