Customer Retention & Accounts Officer

About The Role

Secure IQ Services is recruiting for the role of Customer Retention & Accounts Officer for the fast-growing Assure Scratch & Dent USA business.

Assure is seeking an experienced Customer Retention & Accounts Officer to manage membership cancellations, overdue accounts, payment issues and customer account enquiries. This role is focused on retaining members, resolving billing concerns and ensuring an exceptional customer experience while protecting company revenue.

The successful candidate will have strong customer service skills, excellent attention to detail and experience working with subscription billing platforms such as Stripe.

Key Responsibilities

Customer Retention

• Manage membership cancellation requests and apply approved retention strategies.
• Understand customer concerns and present appropriate solutions to retain memberships.
• Ed...