Customer resolutions specialist

Our Minimum Requirements Is to “change people’s lives for the better through wellness”; We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing. Work to resolve failed service deliveries to members via all social media platforms. Engage in community management across all social media platforms. Work to resolve any incoming escalated queries from UK, Exco, Contact Centre, Web, admin or CGSO. Supports all service recovery project initiatives to ensure systemic transparency and no negative impact to business process/requirements. Provides members with solutions and ensures completion to member expectations Your Duties and Responsibilities Customer support - answering questions however they come in (phone, e-mail, Facebook and Instagram, but not limited to these) and managing any online feedback forums such as Google my Business and App store reviews in a timely manner. Sending rel...