Customer Relationship Officer

Job Description

Jetour Sialkot is a leading automotive dealership based in Sambrial focused on delivering premium vehicles and exceptional customer service.

Role Overview

The Customer Relationship Officer is the primary point of contact for customers, responsible for building long‑term relationships, ensuring an excellent after‑sales experience, and supporting the sales team to maintain high satisfaction and retention rates. This role is representative of the dealership with integrity, follows up on service and delivery issues, and proactively addresses customer needs.

Key Responsibilities

• Greet and engage customers in person and via phone, email, and messaging channels.
• Manage incoming inquiries and route complex issues to appropriate teams while maintaining ownership of the customer experience.
• Maintain accurate customer records, interaction logs, and service histories in the CRM system.
• Conduct f...