One of the Global Network Service Provider that provides network / security solutions, is now seeking Customer Relationship professional to join their service team in Hong Kong.
Responsibilities
Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Provide single point of contact for customer support issues. Serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progressBuild up a professional relationships with key personnel in assigned accounts.Coordinate with different internal/external parties to meet the mutual performance objectives, milestones and customers’ expectations.Meets assigned targets for strategic objectives in assigned accounts
Work with solution development team to best address customer needs
Identify sales leads and opportunity where appropriate
Maintains high ...