Customer Relationship Manager (female)

Job Title: CRM Executive (Female) About the Role We are looking for a customer-focused and proactive CRM Executive to build strong customer relationships, enhance customer satisfaction, and support sales growth through effective customer engagement and follow-up. Key Responsibilities Manage and maintain the customer database accurately. Build and maintain long-term relationships with customers. Handle customer inquiries, feedback, and complaints professionally. Conduct follow-up calls and messages with existing customers. Coordinate with the sales team to ensure excellent customer service. Plan and execute customer engagement activities, festive greetings, and loyalty programs. Track customer purchase history and identify repeat business opportunities. Send promotional messages, offers, and event invitations through WhatsApp, SMS, email, and phone calls. Maintain records of customer interactions and prepare CRM reports. Ensure timely resolution of customer concerns. Requirements Bachel...