Customer relationship management manager

We're Hiring! Join a Purpose-Driven Team

At i Dare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.

We're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

Responsibilities:

1. CRM & Funnel Ownership

Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up Define and track funnel stages, SLAs, and response benchmarks Ensure consistent handling of leads across services

2. Lead Performance & Analytics

Track lead sources (Meta, Google, website, partnerships, referrals, events) Analyse conversion ...