Customer Relationship Executive

Post-Installation Feedback Conduct customer feedback calls after installation of Whitelion home automation systems. Verify installation quality, system functionality, and customer understanding of product usage. Ensure customers are satisfied with the installation team and overall experience. Post-Service Feedback Take feedback after service visits / maintenance calls. Evaluate engineer performance, response time, and issue resolution quality. Capture customer concerns, recurring issues, or dissatisfaction. Customer Engagement Maintain professional and positive communication with customers. Guide customers on basic usage of smart home systems, if required. Build strong and long-term customer relationships. Complaint Handling & Escalation Identify service gaps and customer complaints. Escalate critical issues to technical or service teams. Ensure timely closure of issues with proper follow-ups. CRM & Data Management Record all customer interactions and feedback in CRM ...