Customer Relationship Consultant

Hours: Permanent, full time, 36 hours per week to support branch operating hours.

Salary: £26,750 per annum.

Closing date: Fri, 26 Jun 2026.

Who Are We?

We are the fourth biggest building society in the UK and a mutual organisation. We are owned by our members, not shareholders.

Our purpose is to help more people have a home, to save for life ahead and to support long‑term financial wellbeing. We value diverse colleagues and offer a supportive work environment.

What Will You Be Doing?

• Engage with customers, asking great questions to understand their needs and tailor solutions.
• Act as the first point of contact for customers in branch, with enthusiasm and a desire to help.
• Conduct ‘My Review’ appointments face‑to‑face, virtually, or by telephone.
• Proactively contact customers by phone to identify and discuss their needs.
• Educate customers on a range of products and...