Customer Relations Team

To assist and coordinate shipment arrangement for airfreight exports for customers - local accounts, overseas agents and co-loaders.

Customer service and solutioning to customers.

To ensure customer satisfaction with quality and reliable total logistics solution and support services.

Smooth shipment arrangements with close follow up to shipment completion.

Liaising and timely respond with various stakeholders such as shippers, oversea agents, co-loaders, commercial teams and export operations personnel, airlines, transporter, warehouse, VCC (permit), insurance and fumigation via phone call, texts and emails.

Arrange collection of cargoes from shipper premises with transporters.

Checking of space with with various airlines.

Book and secure space with airlines to export shi...