Customer Relations Representative

Description We are looking for a Customer Relations Representative to support customers in a Long-term Contract position. This role focuses on delivering responsive service by managing inbound inquiries, documenting claim-related details with precision, and helping callers reach the right internal resources. The ideal candidate is attentive, composed under pressure, and motivated to provide accurate, detail-oriented assistance in a fast-paced customer service environment.

Responsibilities:
• Respond to inbound customer calls related to injury claim reporting and capture all required information accurately in company systems.
• Guide conversations with thoughtful questions and careful listening to understand concerns and identify the best path to resolution.
• Route inquiries to the appropriate teams and coordinate with internal partners to ensure customer issues are addressed efficiently.
• Maintain clear, accurate records through timely data entry and careful docu...