Customer Relations Representative

POSITION SUMMARY: Performs responsible administrative, customer service, and supervisory duties related to the daily operation of the front counter at the 50+/Community Center. Oversees front counter staff and volunteers, assists patrons and program participants, coordinates registrations and facility rentals, maintains accurate records and reports, and helps ensure efficient and professional delivery of services to the public.

KEY RESPONSIBILITIES:

Front Counter Operations

• Oversee the daily operations of the front counter to ensure efficient and professional customer service

• Opens the facility and prepares the building for operations by 8:00 a.m., Monday through Friday.

• Maintains front counter organization, supplies, forms, and operational materials.

• Assists with implementation and maintenance of office procedures and workflows.

Staff and Volunteer Supervision

• Trains, schedules, directs, and evaluates front coun...