Customer Relations Officer

Do you enjoy connecting with people, solving problems, and making a real impact behind the scenes? We’re looking for a friendly, proactive, and organised Customer Relations Officer to be the heartbeat of our operations.

• Be the voice of our company - Handle customer enquiries, feedback, and escalations across different channels—always keeping service standards high and customers happy.
• Lead and support our Virtual Assistant team - Train and guide the team to ensure smooth communication between customers and operations.
• Take care of our frontline heroes - Support our cleaning staff by managing schedules, addressing welfare matters, and ensuring they have clear job instructions.
• Improve how we work - Spot gaps in operations and suggest smarter, more efficient ways to improve customer experience and internal processes.
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