Customer Relations Manager

Fawkes & Reece are working with a leading residential developer to recruit a Customer Relations Manager. This is an excellent opportunity to join a high-performing customer care team, leading the customer journey from exchange of contracts through to completion, handover, and aftercare while delivering an exceptional customer experience.

Working closely with internal departments including Sales, Construction, Property Management, Concierge, and Aftercare, you will play a key role in ensuring customers receive a seamless, professional service throughout their home-buying journey.

Key Responsibilities

Lead and manage the customer journey from exchange of contracts through to legal completion, handover, and aftercare.
Deliver an outstanding customer experience, ensuring high levels of customer satisfaction throughout the new homes process.
Manage and resolve complex customer enquiries, complaints, defects, and escalated issues in partnership with the Afterca...