Vacancy Description
About Geely:
No espere a enviar su solicitud después de leer esta descripción;
se espera un gran volumen de candidaturas para esta oportunidad.
Position Objective
To lead and develop the Customer Relations function in Spain, ensuring regulatory compliance, manufacturer standards alignment, and the delivery of a premium end-to-end customer experience across the dealer network. The role is accountable for customer satisfaction (NPS/CSI), case resolution governance, retention strategy, and reputational risk mitigation in the Spanish market.
Key Responsibilities
1. Customer Experience Strategy & Governance
- Define and implement the CRM strategy for Spain in alignment with OEM global standards and local market requirements.
- Establish and optimize customer case management platforms, workflows, escalation matrices, and SOPs.
- Ensure consistent application of customer policies acr...
Ready to Apply?
अभी आवेदन करें
Submit your application for Customer Relations Management at Jobrapido
Apply for this Position