Customer Relations Analyst Position at AbbVie

Join AbbVie as a Customer Relations Analyst where you'll manage customer product complaints and inquiries. This role is vital for enhancing customer relations through effective communication.
In this position, you will be responsible for responding to various customer inquiries and ensuring that important complaints are reported to the relevant teams. Your collaboration with Quality Assurance and Sales will support the overall satisfaction of customers and enhance AbbVie's service offerings. The role requires multitasking under pressure, critical decision-making, and a strong dedication to client needs.
Key Responsibilities:
• Address customer complaints via email and phone
• Report adverse events to the Pharmacovigilance team
• Update KPI reports regularly
• Evaluate temperature excursion requests as needed
• Communicate trends and resolutions to your manager
Requirements:
• 2‑3 years' experience in Customer Relations within healthcare
• CEGEP degree in B...