Customer Quality Specialist (Hi-Tech Account)

Industry: Logistics / Hi-Tech

Conducive Working Environment

Location: East

• Act as the primary quality focal point between logistics operations and customer manufacturing teams, ensuring timely resolution of quality-related issues and operational concerns.
• Partner with customer workcentres and internal stakeholders to investigate logistics-related defects, validate findings, and drive corrective and preventive actions.
• Lead root cause analysis activities, working with Operations, Quality, and Process Owners to identify improvement opportunities and prevent issue recurrence.
• Manage customer quality complaints, escalations, and non-conformance investigations, ensuring effective containment and resolution.
• Conduct process audits and compliance assessments, track audit findings, and drive closure of corrective actions through regular follow-up reviews.
• Develop and maintain quality pro...