Customer Programs Support Specialist

**Description**

The Customer Programs Support Specialist will support Sacramento Municipal Utility District (SMUD) customer programs by processing applications, reviewing rebate or program documentation, responding to customer inquiries through email, phone, chat, and other SMUD-approved support channels as needed, maintaining CRM records, sending reminders, supporting surveys, and assisting with reports and dashboards. This role requires a strong customer service mindset and the ability to represent SMUD and Leidos professionally, accurately, and consistently in all interactions with customers, contractors, CCA clients, and internal stakeholders.

This role will work under the direction of the Customer Programs Support Lead and will help ensure that customer program tasks are completed accurately, on time, and in alignment with SMUD-approved procedures.

**Core responsibilities**

+ Review customer program applications, rebate submissions, and supporti...