Customer Program Manager

Customer Program Manager

Sales Operations team in Montreal.

Responsibilities

• Develop and manage customer programs, including timelines, milestones, and deliverables;
• Oversee multiple projects, ensuring alignment with business goals and customer needs.
• Develop new programs to support customers and fulfill service level agreement commitments;
• Develop strong and trusted relationships with customers to understand evolving needs and position new offerings effectively;
• Develop tailored strategies to maximize revenue from existing accounts;
• Analyze customer usage patterns to identify potential upsell opportunities;
• Identify opportunities to offer services, upgrades, or additional features that provide value to the customer;
• Coordinate activities with internal teams such as sales, product, production, procurement, logistics, and finance to enhance customer experience;
• Where n...