Customer Operations Specialist with Dutch and French (Esteiro)

Our client is Xerox, a U.S. business globally recognised, providing print and digital document solutions across more than 160 countries.

Day‑to‑Day Responsibilities

• Perform accurate data entry and manage workflow efficiently to meet targets and service standards.
• Handle order processing, order entry, and order fulfillment activities, ensuring timely and accurate execution.
• Process customer orders, returns, and amendments while maintaining a high level of accuracy and attention to detail.
• Review orders for completeness, correct pricing, billing details, shipping information, and other required documentation before processing.
• Maintain and update customer information, order notes, billing data, and shipping data within the ERP/CRM system.
• Act as the main point of contact for order‑related inquiries, providing excellent customer support and timely resolutions.
• Monitor order status and collaborate with interna...