Customer Operations Specialist - Italian Speaking

As a  Customer Operations Specialist, you will be at the heart of Avarda Bank’s customer experience, acting as the first point of contact for our Italian and Spanish customers across multiple digital and voice channels. You’ll play a critical role in delivering seamless support, resolving inquiries. Furthermore, you play a key role in analyzing customer financial information, making final credit decisions beyond automated scoring, and engaging with overdue customers to safeguard portfolio quality.

Key Responsibilities

Customer Interaction & Support

• Handle inbound calls, emails, and chat inquiries with professionalism and empathy, providing clear and accurate information regarding credit agreements, account status, and product features.

• Proactively identify customer needs and offer tailored solutions, ensuring a frictionless experience across all touchpoints.