Customer Operations Specialist (German Speaker)

Experis is recruiting a Customer Operations Specialist (German Speaker) to join an international organisation with a strong focus on operational excellence and customer experience.

This is an exciting opportunity for an experienced operations professional who enjoys working in multicultural environments, driving continuous improvement and collaborating with multiple stakeholders to optimise customer operations.

Your Responsibilities

• Act as a key point of coordination between internal teams and external operational partners.
• Monitor operational performance through KPIs and service level agreements.
• Identify opportunities to improve processes and operational efficiency.
• Support the implementation of operational initiatives and continuous improvement projects.
• Analyse operational data and prepare performance reports for stakeholders.
• Collaborate with cross-functional teams to ensure service quality and o...