Customer Operations Specialist - French Speaker (Barcelona)

We are looking for a Customer Service / Order Management Specialist (fluent in French and English) to join our international team in Barcelona.

Responsibilities

• Manage end-to-end order management (order-to-cash process), ensuring accurate and timely processing.
• Create quotes, process customer orders, and support sales teams (inside sales support).
• Coordinate with logistics, manufacturing, and service teams to ensure smooth order fulfillment.
• Handle repair and calibration requests, returns (RMA), and product changes.
• Act as main customer contact for inquiries related to orders, invoicing, and contracts.
• Monitor order lifecycle: from quotation to delivery and payment.
• Continuously identify process improvements in customer operations workflows.

Qualifications

• Fluent in French and English (mandatory).
• Fluency in Dutch is a highly valued.
• Minimum 3 years of experien...