Vacancy Description
Responsibilities
- Respond to routine driver inquiries via phone, chat, and email regarding charging sessions, account status, and billing
- Troubleshoot common charging session and app issues using established procedures
- Document case details and resolutions accurately in the CRM system
- Process driver enrollment and account update requests
- Route inquiries to appropriate internal departments
Requirements
- Minimum 1+ years of related experience or equivalent technical education/training
- Ability to work a regular schedule of Monday through Friday, 3:00 p.m. to 12:00 a.m. Pacific Time
- Availability for occasional weekends and holidays
Preferred Qualifications
- Associate's degree in a related field
- Prior call center or customer service experience
- Familiarity with Microsoft Excel and standard office software
- Experience working in 24/7 operatio...
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