Customer Operations Representative

Job Summary:

The Customer Operations Representative is responsible for the accurate and timely execution of customer orders and delivery commitments. Working closely with Sales, Technical (CPM), Production, Procurement, Supply Chain, Logistics, and Finance teams, the role coordinates customer requirements from order receipt through fulfilment, ensuring order accuracy, effective communication, and compliance with company procedures. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering a high standard of customer service.

Responsibilities:

Customer Order Management
• Process and release customer orders accurately, ensuring all required information and approvals are in place.
• Manage order configurations based on approved technical and product specifications.
• Monitor order status, delivery schedules, and fulfilment activities, proactively communica...